Please read these terms carefully to fully understand our contractual relationship relating to your use of our website and the services we provide.
Website Content and Use
- Content Rights
Fridja Ltd is the owner or licensee of all intellectual property rights in our website. These are protected by international copyright laws and treaties. All such rights are reserved. As a visitor to this website, you may print a single copy or download elements of any page on the site for personal reference. No copying or distribution for any commercial or business use is permitted without our prior written consent.
- Information and Availability
We take every care to ensure that the information on this website is accurate and complete. However, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided “AS IS” without any warranties of any kind and we do not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.
You agree that the information you provide when you register on the website is true and accurate in all respects, without being misleading, and you will contact us of any changes to that information.
We reserve the right, at our sole discretion, to modify or delete portions of these website Terms and Conditions at any time without further notice. Dates of changes will be updated at the bottom of the page.
We do not claim any advice or commentary given within our site is definitive. Therefore, we do not accept liability or responsibility arising from reliance on said content by any visitor to our site.
- Linked Websites
Our site may contain links to other sites. We do not provide any personally identifiable information to these third parties. Although we would never knowingly link to an unsafe site, we are not responsible for their privacy policies or the content of their sites.
Fridja Ltd. hereby excludes liability for any direct, indirect or consequential loss or damage incurred by any user of our website or related to the use, inability to use, or consequences of using our website, any websites linked to it and any content posted within, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
You may link to our website provided you own the linking website, and do so fairly, legally and without harming our reputation. We reserve the right to deny linking permission without notice.
Misuse or abuse of our site will not be tolerated. Such activities include unauthorised access to our website or any related server, database or computer; introduction of malicious or harmful material (such as viruses, trojans, worms or logic bombs); denial-of-service attacks.
Any such criminal offences under the Computer Misuse Act 1990 will be reported to the relevant law enforcement authorities, affecting your confidentiality rights as necessary. In such a case, your website access rights will cease immediately.
We will not be liable for any damage or loss caused if any such harmful material should infect your computer software, hardware or data.
We reserve the right to reject any orders at our discretion without liability to you, for example: if products listed on our site become unavailable or contain pricing or description errors; if we do not receive payment authorisation; if shipping restrictions apply.
Fridja Ltd shall under no circumstances be held liable for any losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure.
- Conformity Of Goods
Fridja takes every care to ensure that the descriptions and specifications of its products are correct within the website. Whilst ensuring that colour reproduction of images is close to reality, we do not guarantee perfect accuracy and do not accept responsibility for colour variation caused by computers and/or browsers. We reserve the right to change product specifications, prices, packaging and any related service at any time, without prior notice.
- Order Cancellation
You may cancel your order anytime before the order has reached our distribution warehouse. We would then refund you the amount paid for the product except possible handling and logistic costs. After that time, cancellations made through a refusal of delivery will be liable to delivery and return costs. Please contact us if you wish to change the delivery address, phone numbers or other pertinent information. Such changes are subject to approval by Fridja Ltd. and may incur additional costs.
- Formation of Contract and Governing Law
A contract between you and Fridja for the sale of our products will only exist once we confirm your order by e-mailing you to confirm your order has been accepted. The contract will be deemed to have been formed and the confirmation deemed to have been given to you as soon as you are able to access the message, whether or not you actually received that message. The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England and you and Fridja Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts.
We deliver anywhere in the UK, Scotland and Ireland, and selected European destinations, as outlined in our Shipping Costs table. Delivery prices will vary depending on delivery location and may include surcharges for remote or hard to reach locations. All quoted delivery prices are subject to change.
We aim to despatch any orders received on a working day before 13.00 GMT that same day, for next day delivery within the UK. However, please allow 7-14 days for delivery. In extreme circumstances, if a product is not available, you must agree to accept a full refund for the price of your item and shipping, provided that nothing was shipped to you in that order.
We do not accept liability for delays in delivery caused by third-party courier companies.
*Free shipping for any two products does not include accessories. Free shipping only applies to any two products such as clothes steamers, juicers and so on. This does not include spare parts or accessories.
You may cancel the contract for any reason upon giving written notice to Fridja within 21 days of the date of the contract. If you cancel within this time you will be refunded any payments made in full. You will be required to return to Fridja any products sent to you under any contract you have cancelled. The products must be in perfect condition, unused and in their original packaging. Please note that the refund will not include any postage charges incurred in us sending the item to you.
Maintenance and Fair Use Policy
To keep Fridja products optimal and under guarantee, products should be maintained regularly.
Clothes steamers must be maintained at least once a month. In a commercial setting, maintenance is advised at least once per week. We advise you both to remove mineral deposits and descale. Our steamers are aimed for home and light commercial use, they are not industrial commercial steamers. Light use is defined as a maximum of 2 hours per day.
Juicers must be thoroughly cleaned after use. Our juicers are aimed for home use and should only be used for up to 30 minutes per day.
All our goods are supplied with a 12-month warranty from the date of purchase, covering defects in materials and workmanship under conditions of normal use and maintenance. This guarantee does not cover accidental damage or misuse, this includes goods not cleaned and maintained correctly. Should we receive a Fridja product back that our inspections team has found that has not been properly maintained, then the warranty will be deemed null and void. Collection costs and disposal fees may apply.
Please see our Returns Policy here.
Updated 3rd January 2019